Covid-19 Policy for Abbeyfield Hotel

Bridge Road, Torquay, TQ2 5AX, 01803 294 268
www.theabbeyfieldtorquay.co.uk
Updated May 2021

This Covid-19 Policy details the changes I’ve made at the Abbeyfield in order to keep us all as safe as possible. I’ll summarise the main changes here, followed by a more detailed description, if you want to know more. The main changes are:

  • I’ve reduced the number of bedrooms to be booked at any one time from six to five to make social distancing easier and to make sure I can maintain the new more time-consuming processes.
  • Frequently touched surfaces in common areas will be cleaned more frequently.
  • I’ve provided hand sanitiser for use on entering and leaving the B&B and the lounge/dining room.
  • I’ll be washing my hands even more frequently than before.
  • Rooms will be deep-cleaned and keys and frequently touched surfaces such as door handles, light switches, remote control etc. will be sanitised between each set of guests.
  • All linen and towels will be sent out to be laundered professionally.
  • Pillow protectors will be washed or quarantined between each set of guests.
  • Breakfast will be served in both the dining room and guest lounge (four tables in the dining room and one in the lounge) to allow for social distancing between guests. The windows will be open to increase ventilation. I’ll be wearing a mask when serving breakfast.
  • The buffet will only contain items that will not be touched by multiple guests. Guests are asked to wait until the buffet area is clear, so that they are only there with members of their bubble. Items that can’t practically be arranged in single servings will be available to order on our breakfast pre-order form the night before along with your cooked breakfast.

There will be an information sheet in the guest rooms with more details. If you have any questions, please feel free to call me on 01803 294 268 or e-mail me on stay@theabbeyfieldtorquay.co.uk.

The Covid-19 Policy in More Detail

General changes

The number of rooms let out at any one time will be limited to five (down from six) to ensure I can keep up with the new, more time-consuming cleaning and breakfast serving routines. 

On Arrival

I’ll keep a 1-2 metre distance while I explain the breakfast ordering system, where your room is and how to get hold of me during your stay. 

Guest rooms

The rooms will have a laminated information sheet about the new safety measures. I’ll remove cushions, runners and bedspreads. 

Common Areas

Guests are asked to keep a 2 metre distance from other guests in the common areas, such as the guest lounge and if they meet other guests in the hall or on the stairs. Please give way to people ascending the stairs. 

There will be hand sanitiser for guests’ use on the shelf outside the dining room/guest lounge and by the front door, and we ask guests to please sanitise their hands when entering the B&B .

The brochures by the front door will still be on display, but guests are requested to only touch the ones they intend to take and to put used ones in a recycling bin under the shelf by the dining room. 

If guests borrow any of the literature in the guest lounge or hall/landing, I ask that they keep it with them until they are done with it and then hand it back to me or leave it in their room when checking out, so I can wipe the cover and store it for 72 hours before putting it back.

Anti-bacterial wipes will be provided by the iron and ironing board on the first-floor landing and guests are asked to please wipe the iron and board after use.

Frequently touched areas in the common areas, like door handles, light switches and banisters, will be cleaned frequently.

Cleaning Rooms During Guests’ Stay

We ask guests to please leave their windows open before they go out for the day to improve ventilation before I go in to clean the rooms (in the ground floor room, please only leave the window facing the garden open). Mugs, glasses, teaspoons and plastic beakers will be replaced daily and washed in the commercial dishwasher at a high temperature.

Linen

All towels and linen will be sent out to be professionally laundered. The dirty laundry will be stored off the premises until collection.

Food and Beverages (Breakfast and Bar)

Social distancing will be ensured by serving breakfast in both the lounge (one table) the dining room (max of four tables). The tables will be spaced to allow a one metre distance between guests and the windows will be opened to improve ventilation. I’ll be wearing a mask while serving breakfast.

The buffet will only contain items that will not be touched by multiple guests. Guests are asked to wait until the buffet area is clear, so that they are only there with members of their bubble. Items that can’t practically be arranged in single servings will be available to order on our breakfast pre-order form the night before along with your cooked breakfast. Preserves will be available on each table in single portions, ketchup/brown sauce bottles and salt/pepper shakers will be provided on each table and sanitised after breakfast.

If guests want to use the bar, only one set of guests will be served at a time.

Departure

If you prefer, I can process you payment without you using my card machine. Otherwise, I’ll keep a 1-2 metre distance by putting the card machine on the shelf outside the dining room and stepping back. The card machine and room key will be sanitised after the guests’ departure. 

Cleaning of Rooms Between Guests

I ask that you please leave the window(s) in your room open on vacating the room.

The bed linen and towels will be sent out to be professionally laundered at high temperatures. Additionally the pillow protectors will be washed or quarantined in between each set of guests.

Reusable toiletry bottles, flush handles and toilet seats, taps, remote control, door handles, kettle, hair dryer, light switches/light cord, laminated guest information, window handles, cupboard doors/handles on drawers and bedside tables will be cleaned very thoroughly with disinfectant. Mugs, glasses, teaspoons and plastic tumblers will be replaced and the used items washed in the dishwasher at a high temperature. 

If You Experiences Covid-19 Symptoms

If you experience symptoms before you leave for your stay at the Abbeyfield, we ask you to please stay at home, and we’ll move your stay to a different time later this year or 2021 free of charge. 

We also ask you to let us know if you have symptoms during your stay. If this happens, you will need to follow the government guidelines and self-isolate in your room and arrange a test. If you are confirmed to have Covid-19, you should return home if you reasonably can. In accordance with government guidelines you should use private transport but only drive yourself if you can do so safely. This will apply to all guests that were present in the room.

If you are unable to return home and choose to self-isolate at the Abbeyfield, you will be liable for all costs incurred by remaining at the B&B.

Should I be contacted by the Test and Trace team, I will share guests’ details with them.