We are required to keep a register of guests over the age of 16 who stay with us. This includes full names and nationality and – for guests who are not British, Irish or from the Commonwealth – also passport number, place of issue and details of the next destination. This is in accordance with the Immigration (Hotel records) Order 1972. These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 2018) and the GDPR (General Data Protection Regulation 2018).

​Our policy surrounding the personal details you provide as part of any booking or enquiry through this website or third-party website, including the privacy of those details is briefly explained below:
Data will be processed lawfully and fairly

• It will be collected for specific and legitimate purposes
• It will be limited to what is necessary for the purposes for which it is processed
• Data will be held securely – either electronically or in a register
• Data will only be retained for as long as is necessary for the reason it was collected
• Your data will not be passed on to any third-party for marketing purposes
• We may disclose your details to comply with any legal or fraudulent activity
• Our database will be available to any prospective buyer of our business
• All credit/debit card details are processed in accordance with PCI DSS compliance.
• IP addresses and cookies may be collected for analytical purposes.
• We hold your data to exclusively process your business with us now or in the future.
• Your data is shared between us and any online booking platform that you use to book with – please note these online booking platforms have their own privacy policies
• You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed.

​We have tried to keep this policy simple and welcome any feedback. Please email any queries to stay@theabbeyfieldtorquay.co.uk